Stuck in safe mode - Evolve Germany support

Hi Guys,
I bought a brand new Bamboo GT last month.
The BGT has 3 cycles and I am facing the problem with the r2 remote stuck in safe mode.
I’ve seen that there is ppl experiencing the exact same issue here:
R2 remote stuck in SAFE mode. Can't change gears.
and here :
evolve GTX is stuck in safe mode
I tried to reset the trigger but it doesn't solve my issues.

I emailed evolve Germany last weekend but i didn't have any answer.
Have you guys ever experienced a similar situation with the support ?

Thanks in advance,

Luiz

 

I got an answer this morning...

The esc is dead, they will send me a new ESC.

Luiz