Bamboo GTx White Screen on Controller

hey guys - not here to talk trash but I've had my board since Friday, so about 4 days now. Every ride I have taken has been awesome, but I'm getting a white screen on my remote within 5-15mins on every single ride. So, I'm unable to read any of the battery %, speeds, and modes. I can feel it out pretty well and I know the board well enough to know what modes I am in, but this is annoying. Any one else having this problem? I'm wondering if I got a faulty remote. The remote's screen didn't function the entire ride, however, the remote worked fine today.

Any advice/ suggestions would be helpful. Thanks!

 

The same happens to Jay Bolson in his video, in 2:30

 

Thanks! I do not have a spare yet. haha

 

I've had this happen to me a number of times since i got my board. I found that just disconnecting the battery from the board inside the remote generally fixes the issue for a good amount of time.

 

We actually had 2 different people with that problem on the same day, so we get people to carry a tiny screwdriver around now so you can pull the battery to reset it.