BATTERY ERROR AGAIN, SECOND TIME

Anyone having this problem? First time I sent it and they fixed, I had a 6 mile smooth asphalt ride tonight and this error ended my ride....this sucks big time, ship again, wait nother week, shipping expenses and the worst is will it happen again. Do I have a defective product?

 

Andy the UART and the socket is all hanging loose, not connected to the circuit board. The problem is it is right under other outlet goes in to the battery. I am not going further and removing the battery. They should have done a cleaner lay out, it is so squeezed, horrible set up in battery box. Super frustrated. I am waiting respond from the service office. 3 weeks of rain and the weather is perfect this weekend and I'm on foot...This is an expensive toy and I do expect an excellent product.

 

Andy look where the UART is located, tiny flex and it is loose, not even attached to the circuit board.

 

Why would be my issue? Andy

 

I

i think he means that is the cause of your boards problems.

 

gotcha! Hope to resolve soon.

 

oh well, their phones doesn't answer today, interesting.

 

Finally got hold on FB chat, phones no luck, even evolve crew in CA says the phones work, they don't, interestingly due to the temporary fix performed last time, I will need to pay the shipping back to the service again. and interestingly, tables turned right away. CS score goes from 100 to 0 quick. Sending the board tomorrow. Will keep y'all updated, let's see if this expensive toy will become and house decoration soon and I will file claim with consumer affairs of CA. Or they fix it properly, I can't ride this board 5 miles an hour over pillows.

 

board shipped with insured shipping, waiting for it to be received by evolve.