Got thrown off GT due to faulty remote

As I was riding near a park in San Diego, in Fast or GT mode, I was passing by a lady as she was remotely locking her car, about 30 ft away. As I saw her lock her car, my board immediately went to a STOP. Not slow, but STOP.

At 19 mph, I was immediately thrown off the board about five feet. I was wearing a helmet and the lady pointed out that I was lucky have to have been wearing one. She wouldn't leave me alone because she was sure I needed the hospital. Worst things were a badly scraped hip, knee, elbow, and the back of a brand new scraped Ruroc helmet. Because I was thrown off, the remote was completely damaged.

I bought a new remote immediately after. Two days after buying the new remote, it no longer pairs. I am working troubleshooting with the USA office, but it is a slow process with them. I replied back to their slow replies with a picture of the screen at 3pm yesterday and am still waiting a reply. Now I cant use my board(s) with my family today. Metroboard and ILAN is definitely quicker with customer service.

I want Evolve to fix this issue. It is becoming a nightmare as this board is now affecting my wallet, my health, and my overall life. I have an important job, and I will not hesitate to make things right when things are not.

I attached a picture of my elbow as well as a screenshot of another person, Benjamin, posting about his similar experience on Facebook.

I will be extremely upset if they force me to purchase yet another remote. After only having the board for two weeks, I can already hear noise coming from my front left AT bearing....

 

I too was thrown off my gt carbon AT a few weeks ago. I was in ECO mode when the remote lost connection with the board. When I tried to slow down nothing happened so I gave it a little more brake and when it connected to the board it stopped immediately throwing me off. I only bruised my ribs so I was lucky but now I'm nervous when riding it and I need to slow down or stop. Also my left front bearing makes a noise when I turn left, so if your having that problem also it can't be a coincidence.