Skateboard battery issues, wont turn on

Just recently, I started having issues with the battery on my Kyng 37" H5 Electric board, It wont allow me to turn it off after riding. also, the light on the power button is constantly illuminated afterwards. Ive tried to reconnect my remote with it and nothing. Support for this brand is virtually non-existant. Ive tried reaching out to their support team via email on several occasions and have had zero luck. Attached you will find a photo. Hoping someone can help me resolve this, as this is my main source of transportation to and from work.