Carbon GT cutout/connection issues

...also for other's, don't throw the box away your Evolve GT came in. You may need it to ship the board back when it becomes flaky. You'd think I'd be excited getting my board back but I'm not. Honestly feels like a bad dream and at this point it just wasted a good bit of my time, energy and gave me pain, literally. Really wish I never bought it. One of those buyer remorse sinking type feelings....

 

The 5 out of 350 is a around a 1.4% defect rate for the remote alone. Then add in all the other defects people run into, as I mentioned above and your defect count rises.

Sorry for the bitterness, but I'm not coming from a place where my board was 100% great.

And when you talk to a UPS guy who's very excited about electric skateboards and you tell them why you're getting a board, due to fixing it, and then you tell them how much you payed, they look the other way....

These issues should not be happening on a $2k board! I had thought Evolve was doing a good QA process from the start, but from my experience, they're not. None of this should have left the factory/warehouse in testing.

I'll take the board out today, its unpacked, and see if all the issues are addressed. If its safe and predictable, I'll be happy.

 

A little rattle I can understand, lots of rattling sounding like a bunch of black beans shaken in a glass jar is not. Again, its some who have this issue and some that don't.

I edited my post about them not addressing the trigger, the benchmark I was comparing it to was when I had the 90mm wheels and remote configured that way. I had to put the 83mm street evolve wheels on to put it back to stock. I noticed that, configured the wheels correctly, and the remote is actually correct now and I'm getting the top speed that I should.

I'll check with the motor temps, I wasn't too concerned about that but possibly that was also linked to the motor controller temps.

My main concern was the dropouts and the unknown acceleration where I got hurt. As well as the stuck top speed and can't stop the board issue and the board won't stop even though I'm telling it too. Those are serious safety issues and shouldn't be hesitated to be fixed when a consumer flags them.

Remember, I'm the one who took down a Facebook page that was talking smack on Evolve and the GT, they had no information backing up their claim to understand why they're mad. I have lots of information backing up my defects, I'm a supporter of EV skateboards, and first of all want Evolve to put SAFETY FIRST with their boards. And to not release them and halt shipping if data and customer experience reports the boards are not up to par. All I want is for Evolve to listen to their customers concerns and address them, I also want them to succeed. But I don't want to get hurt nor anyone else due to a defect that was overlooked.

Took the board out for a quick spin, 1 mile. Will continue in my original thread to update my experience.

 

Please keep us posted.

 

I think I identified the source ot the rattle. Its coming from the shaft of the motor. I pulled the wheel off as well as the belt. My motor shaft moves in and out when you pull and push on it and makes a clicking sound that sounds like the clicking / rattling noise I described like the bottle of beans. We already found out we can by these motors for $40 US dollars and some change, so this does not surprise me.

Why couldn't Evolve figure this out which took me under 30 mins?

Another reason this doesn't give me 100% confidence they fixed my connectivity / crazy remote issue.... If they can't find the source issue of a concrete rattle, how are they going to track down an invisible RF issue? This is trial and error repair.... and in the case of the rattle, Evolve plainly just gave up and didn't update me.

In all honestly I'm happy Evolve did put my board on the bench test equipment and found that the motor controller was out of tolerance. If this was the source of my issue, my question is, why are all boards not tested in this manner before they're shipped to the customer which potentially has the ability to injure them like what happened to me?

 

Connection issues aside, (which I understand would be ruining your experiences)
... why don't you guys ride in Fast mode. It smooths out the initial curve like you are asking for. Just switch to GT when you hit hills and off road when you don't want a slow acceleration input.

 

For one I ( and for some, we) don't trust the remote. So the less you have to mess with that darn thing the better off we are. Secondly, Fast mode doesn't solve the braking choppiness. But it sounds like Evolve knows that this is an issue and addressed it in the next remote firmware update. If I had full trust in my board I may have become use to the way the GT ramps up and down, but I don't think I'll ever have full trust in the thing to be honest, if I do, I'm letting my guard down.

Even with the board working better, the remote is not consistent. Meaning how much you pull / push to throttle / brake. It can be different at times. There's no consistent "feel" to the thing.

But it is an option that some may not even think about, thanks for bringing it up. I actually was doing that when they first began debugging my board and gave me the new remote since I had no trust in it. Even in Fast mode my board acted odd on startup.... But I guess its better than being in GT mode.

 

I always rode in GT mode, but am now loving the cruisier take off in Fast since I got my long cruiser board together with the 97s.
I think it may be beneficial for the board as well to not be cranking with huge current all the time.

 

True about it being beneficial, the more amps you draw at a higher rate such as in GT puts more stress on the battery. The battery can take the stresses better at a higher SOC or full charge than at at lower charge, say below 50%. So starting off in Fast mode is more beneficial for the battery when below 50% SOC for sure. The rest of the board can take the GT with no difference between Fast in terms of longevity.

 

Yeh but if you're selling a board w/ off-road capabilities, you should be QA testing in these conditions?... I don't think the testing is rigorous enough.. :/

 

If the board works 100% the way it was designed to work, which I'd have windows or pockets of time with the board I'd say yest. But my answer is no. Since November of owning the board I honestly can say I had no more than 3 days where my Carbon GT and its connection and user input relayed to the controller and then to the wells felt right, like an electric skateboard should which is being safe and responsive with control.

Majority of the time, no matter with the 1st original remote, the replaced remote, controller swap, or 3rd remote the remote or feel of control was inconsistent, choppy and at times very out of my control. I felt like when it was working better, I kept tricking myself and my mind to make believe the problem somehow disappeared, that it was just the way the board was made. But that just wasn't the case, at all, and its bad to fall into that mindset. Alex at Evolve confirmed the boards should not be operating like that. Also I don't know who's index finger they designed the trigger for, it does not fit a young man or adult's finger that's for sure. My pinky finger fits it perfectly, I'd say a woman's index finger and a young boy's index finger fits it well too. So who came up with that as the general size. Its obviously wrong and uncomfortable for most.

I understand what your talking about, getting adjusted to the remote. My RC remote on my Metroboard was like that. Any 'change' you make to interpreting your user input will do that. Its just adaptation. But when you think you adapt to something, you find you adapted to one aspect or behavior, that aspect or behavior should be consistent and you learn to understand it. My CGT I couldn't do that at all and be 100% confident.

The best I got was the controller board change with the remote swap. But like I said, I got the 3rd remote and the board became just as dangerous as its worse days. Couldn't go 100 feet. QA is very much lacking in many areas of this board, it also could be possibly they're testing, it passes their tests, but these are holes or possibly edge cases with RF interference that Evolve is missing. However Evolve has had enough reports of this issue both directly and indirectly but failed to make any changes to make the customer safer and to prevent any unnecessary accidents. From my experience and contact, the Evolve distributors will do as much as they can in their power as Alex did in my case at Evolve USA, however, from what I see and heard they have their hands tied behind their back in terms of fixing the issue at its root source. That is and only is Jeff's power. Jeff has the info, he has my mail of my issue, he's been notified and discussed of my issue from the distributor. But to this day, no software or hardware changes have been made to the board 5 months after my initial report. And hence why I went the route for a 100% refund of my board rather than a swap for another board. I have Zero confidence that swapping my board will resolve my issue I experienced. From reports, there are some people who are proned to these drop-outs and some that are not. I offered to test and provide data in my contaminated RF area to Evolve, even welcomed them to come with their boards and RF anylizers to measure the signals, but they were note interested.

 

I just got my board last Wednesday and the cutouts in ECO mode are every 10-30 seconds, a bit less in Fast. Straight out of the box.
Not going to bang on about the symptoms, moreso that the Evolve support has been lacking, probably because they know they have a major issue and don't have a good fix.
So when I explain my symptoms to them in detail and it's been like this since I got it 3 days ago, I get questions like 'have you modified your board?' I just wrote explaining it's done this since I got it out of the box. And 'Can you describe what you mean by "signal cut out"?' Seriously? Cmon guys.
By their questions it seems they are a) stalling and b) didn't bother to actually read the details in my email because they already know there is an issue.
Shame, coz I'd love to support a leading edge Aus company but to me the electronics of this board, based on all I've read and seen and now experienced first hand suggest that this is a highly developed prototype and not quite ready for safe release. I've come off of my own making, but not (yet) due to controller issues.
I expect someone will seek to prove causation of a serious injury via the legal system at some point and Evolve will be out of business faster than you can say "Ow, that's not supposed to happen"
If only they could release a firmware update to the remote or their first response should be 'sure we'll swap out a new remote to you asap and see if that fixes it' .....We would have much more confidence Evolve are taking this seriously.

 

Hi. I don't know which one to buy, between Boosted Board Dual + and Evolve GT Street Carbon Series, because seriously... I'm really "scared" with all the issues that I'm reading about this board....

The remote problems, the weak motor design that can break, that it´s so unpredictable... so.... seriously??. All these problems happen with this board??.

Because compared with Boosted Board Dual+, even with extended battery, that would be like 20 kms vs 50 kms range, so Evolve is much better there, and also for acceleration, but I don't want a board that the remote is crazy and can "kill me", and all those problems that I'm reading... so... I don't really know what to do, seriously

 

if you wait a few more months the Jedboards will be released, they have some serious quality parts, and a decent price tag.

 

Well, I would like to have the board next month or so. The thing is... I don't know which one to choose between BB Dual+ and Evolve Carbon GT.... I see a lot of cons for GT... remote, motors at the end that don't let you put the board standing on the floor, possible issues with battery... etc. BB Dual+.... seems like so smooth and easy to ride and with a great remote, but it´s range.... it seems not enough

 

This is a very old discussion post but I read the post and I don't know if I should comment here. I apologize if my comment offended you.
For a technical problem, a user recommends checking connections as well as plug stability whenever encountered with an Evolve skateboard, especially after switching to all-terrain wheels. The user offers to call Evolve if a problem persists, pointing out that unexpected cutouts could be caused by low battery levels. Supportive advice focuses on both troubleshooting as well as manufacturer assistance is provided. thank you